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1. Analyze the concept of disruptive change and its impact on organizational learning and development; 2. Develop the ability to identify and implement effective behavioral training interventions; 3. Understand the learning and development process; 4. Evaluate the challenges associated with online learning and explore strategies to overcome them; and 5. Recognize the significance of online learning in the current era and acquire knowledge and skills using online tools and applications for different job roles.

This case focuses on the new challenges that Shazia Zaheer, who is Head of the Learning and Development Department, is experiencing as a consequences of COVID-19 in her department. As her learning and development department has been focused primarily on traditional learning modes since the inception of Pakistan Telecommunication Limited (PTCL), she is facing additional challenges in adopting online learning because PTCL has undergone significant structural change. Since 1947, PTCL has been a state-owned enterprise. In 2005, the Pakistan Government privatized PTCL. This privatization resulted in numerous structural changes in management, hierarchy, chain of command, pay structure, product lines, technology and other factors. Employees were reduced from 90,000 to 23,000 as part of a volunteer separation plan, and a new scheme was introduced to streamline the process and improve efficiency. However, the employees at PTCL reacted to this transformation with union strikes and behavioral changes. Hence, this became a daunting challenge for Shazia Zaheer to change employees’ mindsets and instill corporate culture values. Nonetheless, she successfully won the half battle by changing the mindset of employees, and then she faced another challenge, COVID-19. This new normal brought new challenges for Shazia to implement online learning as her department relies solely on traditional modes of learning (classroom-based learning).

This case will be a good teaching aid if included in any courses on “Training and Development,” “Human Resource Management,” “Change Management” and “Online Learning” It would be better at the undergraduate (specialization courses) or graduate level.

Teaching notes are available for educators only.

CSS 6: Human Resource Management.

The purpose of this paper is to curtail the negative effect of job stress on the female teachers’ helping behavior amidst terrorism threat through their dispositional mindfulness.

A quantitative research design surveyed a self-administered questionnaire from the female teachers serving in the hard areas of Pakistan. To analyze the data, descriptive and interferential statistics were performed in SPSS (version 23) and SmartPLS3.

The results revealed the significant positive relationship between teachers’ perceived threats of terrorism and their job stress. The findings also confirmed the significant negative relationship between teachers’ job stress and their helping behavior, and vice-versa. Further, the indirect effect of teachers’ perceived threats of terrorism on helping behavior through their job stress was confirmed. Finally, the moderating effect of dispositional mindfulness to weaken the negative relationship between teachers’ job stress and their helping behavior was also found significant. The results also showed that the job stress of female teachers accounted for 12.9% of variance in their helping behavior.

To address complex ethical issues, relying solely on a research method cannot provide deep insights. Hence, future scholars are directed to combine elements of quantitative and qualitative research methods to investigate female teachers’ helping behavior in grievous conditions. Notwithstanding, the present study revitalizes educational institutions through teachers’ helping behavior in the risky work environment.

Since the past two decades, female education has witnessed exponential growth in terrorist attacks, but there is a scanty research on the vulnerability of female teachers in Pakistan. Nevertheless, the present study is limited yet of the highest importance to foster teachers’ helping behavior in the risky work environment.